Integrated solution for critical situations
Crisis Management and Alert Notification System
IMPROVE: Contacts management, communication media and configured plans definition. Training and drills implementation.
ALERT24 is oriented to organizations where safety and continuity are key to the development of business or operations.
Interconnects and coordinates groups and people in the face of the different risks and threats identified in the organization's security plans
It performs communications during a crisis by automatically sending multichannel emergency messages (telephony, radio, SMS, etc.)
Analyzes and improves the management of crises by measuring the time of communication and response of different groups and individuals.
Valid for any organization, in any country. Allows you to plan any security plan
ALERT24 net Services (cloud) with high availability (99.98%), multi-tenant, Multichannel availability
On-premise solution, integrating with the available Voice, PBX and Radio infrastructure
Information security, geo-redundant datacenter, fully certified, connected to voice carriers (world class).
|Prevention||Emergency tests and drills|
|Incident||Incident management, alert dispatching|
|Analysis||Measurement and reporting|
|Definition||Risks and threats recognition|
100% web platform administration and operation from any browser (light client). No software installation required on the user's computer.
ALERT24.net cloud platform. Platform hosting possibility in the customer's private cloud.
Customer-hosted solution connected to the existing voice infrastructure (SIP, TDM) and data. Integration with telemetry or industrial systems.
Organization's emergency plans modeling through cases in which the different active alerts, parameters and priorities are defined
Alert messages address book. Various means to contact each user. Ability to create recipients groups .
Notifications and alert messages with multichannel broadcast: voice calls (fixed and mobile), SMS messaging, email, Alert24 APP, radio, audio, signaling, etc.
Simultaneous broadcast of emergency messages through all available communication channels, minimizing the automated generation of each alert to an unlimited number of people.
Fixed messages configuration with variables such as multi language text (TTS technology) or audio. Confirmation and repeat content options.
Telephone conference room to intercommunicate members of the crisis committee without having to be present in the crisis room and to be able to coordinate their actions and speed up decision making.
Ability to perform simulations on any alert configured in the system for testing, training or drills against real situations.
Modules for integration of telephony/voice over SIP, TDM, radio, audio, PBX. Industrial integration modules for telemetering and SCADA systems.
ALERT24 APP's for managing alerts and receiving emergency messages via data with and without internet connection for environments without coverage or with low signal
Different user profiles of access to the platform for operation and / or administration functions. Secure login user / password access (optional LDAP)
Direct information telephone for the automated attention of a large volume of calls. Possibility of integration with social networks (twitter)
Real-time graphical display of the status of active alerts, with indicators, visual controls and reports on the evolution of sent messages and responses.
Analytics and reports module to assess the execution of activated alerts and the communication of results to those responsible.
Document storage (PDF, images, multimedia, etc.) that can be sent as attachments in alert messages with data connection (APPs on smartphones and tablets and email).
Customer's premises mapping. Geolocation of emergency resources with GPS positioning module. Emergency communications by GIS criteria (distance, area, profile).
Use of XML standard for the exchange of information between different software platforms for both activation of emergencies and for notification of messages.
Secure web sessions with connection encryption. User registration and activity for internal control of the platform. High availability of software for critical communications tones.
Possibility of recording conferences and / or voice communications of the platform
Self-management module for the members that form the different groups and checkpoints during emergencies to optimize the transmission of information according to the work schedules.
Information sheet published by operator on actives emergencies for web and phone review
Tactile console module for activating alerts and dispatching emergency messages in an intuitive way by operators through a custom interface.
ALERT24-AM allows you to depict the risks and potential threats defined in the Self-Protection Plans with different alert levels when a risk situation is activated.
ALERT24-AM uses the available communication channels for the massive or segmented exchange of information to the people involved.
It allows the management of critical situations in a reliable and systematic way until its completion, making measures that feed crisis indicators for later analysis.
The goal of ALERT24-AM is to minimize the risk impact by establishing effective communications
ALERT24-AM allows the definition of an unlimited number of alerts with different urgency levels according to the risks that are identified in protocol. Defined emergency messages are sent for each situation to a number of unlimited recipients trough the selected communication channels.
ALERT24-AM sends alert messages massibly using multiple communication channels to all defined recipients.