Technical support


In case of requireing technical assistance with a system in warranty, having a post-sales support contract or to notify an incident, you can use the ticket management system by accessing the following link.

If your company has any questions or suggestions about our services or is interested in receiving more information about post-sales services and maintenance contracts, you can contact us through the following link or call the indicated telephones:

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If you are an integrator or partner and request post-sales support information you can contact through the following link or call the indicated telephones:

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You can contact VOID Sistemas on the following phones:

Phone contact: 902 53 00 41

From abroad: +34 913 431 328


Send your request to our email



I. Spanish Act on Information Society

For the purposes of Article 10 of Law of Services of the Information Society and Electronic Commerce of July 11, 2002, it is noted that the website and and are VOID society ownership (Hereinafter "VOID") and established for notifications on Aguacate Nº 41, B building, 4th doorway, 4th floor, 6th office. Z.C 28054, Madrid (Spain). Contact number: 902530041 and email address This email address is being protected from spambots. You need JavaScript enabled to view it..

II. Intellectual property rights and industrial

The rights of intellectual property on the website belong to, and VOID. Intellectual property rights on the page include content written by the same, design and source code that is programmed, protected under Spanish and international legislation on copyright. The web site address for correspondence and communications of any type is indicated above.

III. Conditions of access and use of the Website

Use of this Web site implies the attribution of the status of "User" and, where applicable, the full acceptance of all provisions in this "Legal Information" from the moment they are accessed. VOID may change at any time without notice the design, layout and / or configuration of the Web Site, and any or all Content. These conditions are effective from the date of last update. VOID reserves the right to modify at any time and without notice, in which case enter into force upon publication in the Web Site and apply to all users from that date. Therefore, VOID asks Users who wish to enter and use the Website, to read carefully the content of this "Legal Information" every time they enter. Web Site content, especially information and advertising, unless expressly stated otherwise, are not binding. VOID recommends that users contact the company to find out in detail, evaluate and confirm prices and conditions of each service specifications in effect at the time, ask if they wish, and make the contract with the help and assistance of care staff Customer VOID.

Also VOID is not the holder of other Web sites to which you may access using links or hyperlinks that are available within your Web site. Consequently, the user accesses his sole responsibility of their respective contents and conditions of use. However, the user is authorized to make links that lead to VOID Website provided that:

1) preserves the identity of its owner.

2)The link can only link to the home page or no play at all.

3) Do not use the VOID or AURALL mark or other distinctive sign on the property would confuse Web Site to establish the link.

4) The pages or Web sites through which the link is made should not attempt to morality, public order and decency and must be respectful of the principles of non discrimination and respect for the dignity of the person, the protection of children and young people and, in general, all those listed in Article 8 of the LSSICE.

VOID is not responsible under any circumstances for any damages that may arise from the illegal or improper use of this Website. At the same time, VOID is exempted from liability for any damages that may arise as a result of accessing, reproduction, acquisition and transmission of content and Web page services provided by third parties.

VOID does not guarantee the suitability, availability; timeliness or accuracy of the information contained in this Web site may be updated, modified or deleted without notice. In any case, we remind the user not to use the information contained in its Web Site for private purposes without the advice or supervision of a professional.

VOID reserves the right to modify this "Legal Information", including its privacy policy and trade, in order to adapt to new legislation or case law, or business criteria.


Last update: 27th of June, 2017

In compliance with the provisions of Organic Law 15/1999 of December 13, on the Protection of Personal Data, VOID Sistemas S.L, hereby informs you that:

I. In accordance to the Organic Law of Protection of Personal Data (LO 15/1999, of December 13), personal data means "any information concerning identified or identifiable natural persons". The personal data provided by You through the Website and, owned by VOID Sistemas S.L. Will be incorporated in an automated file owned by the latter, being treated with the utmost confidentiality and used exclusively to address the issues raised. The purpose of these files is the management of the users of the Website, as well as the management of the services offered through said site.

II. We also inform you and by accepting this Privacy Policy You expressly and unequivocally consent that your personal data are communicated to VOID Sistemas SL, being understood as such those that are collected in an up-to-date way in the list of companies or webs of The company, in order to facilitate a global control and management of the users of the Website and the queries formulated by them, as well as to send information to them of their products and services exclusively related to the business sector of Each one of them, through different means.

III. You guarantee that the information provided is true, accurate, complete and up to date, being responsible for any damages, direct or indirect, that could be caused as a result of breach of such obligation. In the event that the data provided belong to a third party, you guarantee that you have informed that third party of the aspects contained in this Policy and obtained your authorization to provide your data to VOID Sistemas S.L., for the purposes indicated.

IV. When personal data is collected through the form, it will be necessary that you provide at least those marked with an asterisk, since, if these data considered necessary is not sipplied, VOID Sistemas SL will not be able to accept and manage the web service or the inquiry. The request for services through online consultation forms, may be directed or assigned to the companies of the group or ones that usually collaborate with VOID Sistemas SL, that offer the service required or that can best attend to your request because of its specialization.

V. In response to the concern of VOID Sistemas SL, to guarantee the security and confidentiality of their data, they have adopted the required levels of security of personal data protection and have installed the technical means at their disposal to avoid loss, poorly Use, alteration, unauthorized access and theft of the personal data provided through and

VI. VOID Sistemas S.L., may use cookies on its Website, solely for the purpose of optimizing and customizing your navigation through the Website, without VOID Sistemas SL, keeping its own information systems, data, information or personalized browsing profiles through its Site Web.

VII. In order to exercise your rights of access, rectification, cancellation and opposition to your data, you may write to the following address: VOID Sistemas S.L. C / Aguacate Nº 41, building B, Portal 4, 4th Floor, Office 6. C.P 28054, Madrid (Spain).

VIII. At the moment you provide your personal data you may express your desire not to receive electronic commercial communications by the company, unchecking the box provided for this purpose. In case you do not uncheck the box, and in accordance with what is established in Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce, in the event that you do not wish to receive electronic commercial communications , In the future, by VOID Sistemas SL, may express such desire through email at This email address is being protected from spambots. You need JavaScript enabled to view it..

Changes to this Privacy Policy

This Privacy Policy is effective as of the date of last update and will remain in effect except with respect to any future changes in its provisions, which will be in effect immediately upon posting on this page.

We reserve the right to update or change our Privacy Policy at any time and you should review this Privacy Policy periodically.

Your continued use of the Service after posting any changes to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to comply and be subject to the modified Privacy Policy.


What are cookies?

Cookies are pieces of data, usually stored in text files, that websites place on the computers of visitors to store a variety of information, usually specific to that visitor, or rather the device they use to view the Site, such as browser or mobile phone.

They were created to overcome a limitation in web technology. Web pages are "stateless", meaning they have no memory and can not easily pass information to each other. So cookies provide a kind of memory for web pages.

Cookies allow you to log in to a page, then move to other pages and stay connected. They allow you to set the preferences for viewing a page and for them to be remembered the next time you return to it.

Cookies can also be used to view the pages you visit between sites, allowing advertisers to create an image of their interests. Then, when you sign in to a site that shows one of your ads, they can tailor it to your interests. This is known as "behavioral advertising."

Almost all websites use cookies in some way or another, and each page you visit on those sites writes cookies on your computer and receives them back from it.

How do we use cookies on our website?

This website does not register user accounts and does not have customizable options, we also do not show advertising and do not share your information with third parties, we only use the necessary cookies for client / server communication and its correct functionality, respecting your privacy right.

These cookies are necessary for the website to work and can not be disabled on our systems. They are usually only set up in response to actions taken by you that correspond to a request for services, such as filling out forms.

How to disable the registration of cookies?

You can configure your browser to block or alert these cookies, but some parts of the site will not work. These cookies do not store personally identifiable information.

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